Business Excellence Analyst

1 month ago


Singapore Johnson Controls Full time

Company Overview

Johnson Controls is a leading global provider of building technology and energy solutions. Our company's mission is to shape the future through sustainable buildings and infrastructure.

Job Summary

We are seeking a highly motivated Business Excellence Analyst to join our team in APAC. As a key member of our Service Operations team, you will play a critical role in driving business excellence and continuous improvement across the region.

About the Role

The successful candidate will be responsible for monitoring and analyzing Key Performance Indicators (KPIs) for Service Operations, as well as providing analysis to establish standard work based on best practices. You will also support Continuous Improvement initiatives and co-lead Kaizen projects to impact business transactions and field service operations for the APAC Services business.

Main Responsibilities

  • Create process maps to visualize work processes and identify areas for improvement
  • Collect and analyze data using statistical/data management techniques and applications
  • Propose and implement Lean solutions with affected teams
  • Monitor and analyze KPIs while maintaining routine reporting of enterprise Service Operations KPIs to various cross-functional stakeholders in APAC
  • Perform benchmarking across APAC to identify best-in-class practices and areas for continuous improvement in various countries/markets

Requirements

  • Bachelor's degree in business, engineering, or data science & analytics
  • Advanced proficiency in office business applications: Microsoft Excel, Word, PowerPoint
  • Knowledge and interest in PowerBI and coding preferred
  • Strong critical thinking, analytical, and problem-solving skills
  • Exceptional communication skills, both written and verbal
  • Good learning attitude to accumulate business acumen and understanding of organizational issues and challenges

Salary Information

The estimated salary for this role is around $80,000 - $110,000 per annum, depending on location and experience.

About Johnson Controls

Johnson Controls is an equal opportunities employer and welcomes applications from diverse candidates. We offer a dynamic and supportive work environment, competitive compensation packages, and opportunities for professional growth and development.


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