
Customer Support Liaison
1 week ago
We are seeking a highly motivated and organized individual to join our team as a Customer Support Liaison. The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to engage with customers via various channels, including phone, email, and in-person. They will also have a strong understanding of the education industry and be able to provide accurate information to clients.
Responsibilities:
- To respond to enquiries from potential clients, providing advice and guidance on our services and products;
- To attend to agents/parents, promoting and marketing our services, establishing sales networks and developing sales strategies;
- To assist students/parents with administrative matters related to student admission to school;
- To accompany clients to statutory boards, student admission requirements, etc.;
- To plan and participate in visitation to schools by prospective clients, including school staff liaison and related matters;
- To attend briefing/subject sharing/training sessions as mandated by the company;
- To assist in other ad-hoc duties as required.
Requirements:
- Diploma or Bachelor's Degree holder with an interest in the education industry;
- Proficient in Microsoft Office;
- Excellent communication and interpersonal skills;
- Ability to engage with customers via various channels;
- Ability to work as part of a team;
- Bilingual in English and Mandarin to liaise with Chinese clients who converse in Mandarin only;
- Experience in the education industry is advantageous but not essential.
Fresh graduates are welcome to apply, as training will be provided to ensure they meet the required standards.
Tell employers what skills you have:
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Interpersonal Skills
Administration
Payroll
Data Entry
Office Administration
Accounting
Administrative Support
Team Player
Human Resources
Microsoft Word
Able To Work Independently
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