Field Service Engineer
1 week ago
Job Summary:
We are seeking a highly skilled Field Service Engineer to join our team at MyCareersFuture. As a Field Service Engineer, you will be responsible for delivering onsite technical support for IT systems, including networks, servers, storage, and helpdesk troubleshooting.
Key Responsibilities:
- Provide diagnostic and troubleshooting services for hardware, networks, storage, and system configurations.
- Use diagnostic tools and techniques to analyze error logs, identify issues, and perform system repairs.
- Ensure a timely and professional response to customer needs, maintaining effective communication throughout the troubleshooting and repair process.
- Assess current system usage to predict future needs, analyze and diagnose system issues remotely before arriving at the customer site, and ensure timely repairs with minimal disruption.
- Be available for 24/7 customer support, including participating in After Hours Support Teams as assigned.
Requirements:
- Minimum 3 years of experience working with OEM data center hardware.
- Proven field or data center technician experience with solid technical aptitude.
- Experience supporting and troubleshooting networks, servers, and storage systems.
- Understanding of OEM equipment, including Dell, IBM, HP, etc.
- Ability to work long and/or unusual hours while maintaining effectiveness.
- Strong customer service mindset with a focus on delivering solutions.
- Ability to work independently and collaborate with cross-functional teams.
- Valid drivers license with the ability to travel up to 75% of the time.
Preferred Qualifications:
- Certifications in Dell, IBM, HP, or other OEM hardware.
- Bachelors degree in a related field (e.g., Computer Science or Engineering).
Travel Requirements:
Must be able to travel to client sites up to 75% of the time, within a predetermined territory radius.
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