Field Service Engineer

23 hours ago


Singapore THALES SOLUTIONS ASIA PTE. LTD. Full time
Job Description

**Job Title:** Field Service Engineer

**Company:** THALES SOLUTIONS ASIA PTE. LTD.

**Job Summary:** We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for maintaining and troubleshooting the hardware infrastructure and systems for our mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system.

Key Responsibilities:
  • Perform Corrective Maintenance (CM) on hardware and software related to SIMPLE to restore the system to its operational condition.
  • Monitor and maintain records of system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration, and types of hardware defects.
  • Carry out software testing on the system whenever there is a new software bug fix.
  • Ensure correct configuration of the system is loaded for software/system testing and before the system is used for production.
  • Manage spares provisioning, support, and test equipment and other tools stored at the Authority site.
  • Perform serviceability checks on spares and ensure prompt and appropriate action is taken to rectify any fault on the spares.
  • Monitor end-of-life and end-of-support status of spares and installed hardware.
  • Perform Preventive Maintenance (PM) on hardware to retain the system in the specified operational condition in accordance with the planned maintenance schedule.
  • Liaise with vendors to perform calibration services on test equipment used for preventive maintenance.
Requirements:
  • 2 shifts of 12 hours, 24x7 operation
  • Able to cope in a highly pressured fast-paced environment
  • Prior working experience in Server/Network/Uninterruptible Power System/Security products such as Firewall, PIM, and PAM and Server Virtualization will be an added advantage
  • Customer-oriented with a high level of service attitude
  • Good listening and analytical skills
  • Hardworking, outgoing, and enthusiastic
  • Positive working attitude
  • Team player, and also able to work independently and with little supervision
  • Able to thrive in a dynamic environment
  • Able to understand system and architecture diagrams
  • Able to understand user operation environment
  • Willingness to pick up new technologies
Education and Experience:
  • Diploma/Bachelor's Degree in IT/Engineering discipline
  • CCNA certified
  • Minimally 1-2 years of experience in supporting network, security, server, and UPS
  • Minimally 1-2 years of experience in supporting mission-critical systems with a stringent SLA of 99.9%
  • Well-versed in IT Service Management (ITSM) standards, processes, guidelines, and best practices will be an added advantage

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