Field Service Engineer
23 hours ago
**Job Title:** Field Service Engineer
**Company:** THALES SOLUTIONS ASIA PTE. LTD.
**Job Summary:** We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for maintaining and troubleshooting the hardware infrastructure and systems for our mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system.
Key Responsibilities:- Perform Corrective Maintenance (CM) on hardware and software related to SIMPLE to restore the system to its operational condition.
- Monitor and maintain records of system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration, and types of hardware defects.
- Carry out software testing on the system whenever there is a new software bug fix.
- Ensure correct configuration of the system is loaded for software/system testing and before the system is used for production.
- Manage spares provisioning, support, and test equipment and other tools stored at the Authority site.
- Perform serviceability checks on spares and ensure prompt and appropriate action is taken to rectify any fault on the spares.
- Monitor end-of-life and end-of-support status of spares and installed hardware.
- Perform Preventive Maintenance (PM) on hardware to retain the system in the specified operational condition in accordance with the planned maintenance schedule.
- Liaise with vendors to perform calibration services on test equipment used for preventive maintenance.
- 2 shifts of 12 hours, 24x7 operation
- Able to cope in a highly pressured fast-paced environment
- Prior working experience in Server/Network/Uninterruptible Power System/Security products such as Firewall, PIM, and PAM and Server Virtualization will be an added advantage
- Customer-oriented with a high level of service attitude
- Good listening and analytical skills
- Hardworking, outgoing, and enthusiastic
- Positive working attitude
- Team player, and also able to work independently and with little supervision
- Able to thrive in a dynamic environment
- Able to understand system and architecture diagrams
- Able to understand user operation environment
- Willingness to pick up new technologies
- Diploma/Bachelor's Degree in IT/Engineering discipline
- CCNA certified
- Minimally 1-2 years of experience in supporting network, security, server, and UPS
- Minimally 1-2 years of experience in supporting mission-critical systems with a stringent SLA of 99.9%
- Well-versed in IT Service Management (ITSM) standards, processes, guidelines, and best practices will be an added advantage
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