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Scientific Applications Specialist
2 weeks ago
A senior applications scientist will serve as a scientific concierge for current and potential users of technology, providing scientific presentations, virtual and on-site training for clients, and technical support of core products and data.
The role requires attention to detail, a strong understanding of the company's core and associated technologies, and a deep understanding of client applications.
The successful candidate will be responsible for four direct reports and will report directly to the Vice President and Commercial General Manager, APAC.
Essential Duties
- Support and train external clients in utilizing the company's core technologies.
- Perform light activities related to equipment installation and inspection in a laboratory setting.
- Deliver technology presentations to potential clients.
- Develop strong relationships with customers.
- Troubleshoot protocols being run in client labs.
- Leverage customer feedback to shape future product development.
- Support our commercial team and our customers with technical knowledgebase and problem solving.
- Represent the business at conferences and trade shows.
- Train sales team members on messaging, as appropriate.
- Respond to and document technical inquiries in the company's Salesforce system.
Candidate Specification
A bachelor's degree in life sciences or a related field is required, with an advanced degree being preferred.
10 years of laboratory experience are required, with molecular biology or biochemistry experience with nucleic acid or protein research techniques desired.
Experience in pharmaceutical or biotech industries is preferred. Experience leading a team and training others is also desirable.
Strong communication skills and excellent presentation skills are essential.
Demonstrated understanding and technical mastery of the needs of scientific customers and core laboratories including experience with successful technology applications and study designs.
Familiarity with data processing and analysis tools and techniques, with excellent troubleshooting skills.
Ability to adapt to change and work effectively on various assignments.
Good organizational and planning skills, with a strong attention to detail and accuracy.
Ability to travel up to 30% is required.
We offer a positive culture where our people can do their best work informed and influenced by our core behaviors:
- Keep customers front and center in all of our work.
- Be accountable and deliver on commitments.
- Drive continuous improvement.
- Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment.
We are an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.