
Product Knowledge Expert
7 days ago
Job Description:
">Technical Support Specialist">We are seeking a highly skilled Technical Support Specialist to provide pre-sales and post-sales technical support to customers. The successful candidate will be responsible for assisting customers in understanding product specifications, features, and applications.
">The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently within tight schedules. Fluency in English is required, and proficiency in Chinese is an added advantage.
">Responsibilities include:
">- ">
- Providing technical support to customers via phone, email, or in-person">
- Assisting customers in understanding product specifications, features, and applications">
- Collaborating with internal teams, including sales, marketing, and engineering, to address customer needs">
- Developing and maintaining in-depth knowledge of our products and technologies">
- Creating and updating technical documentation, including manuals, application notes, and technical guides">
Requirements:
">- ">
- Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent">
- Knowledge of programming languages, such as C and C++">
- Experience with embedded electronics fundamentals">
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)">
- Fluency in English and Chinese in both speaking and writing">
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