Fulfilling Customer Experience Specialist

2 weeks ago


Singapore beBeeCustomerService Full time $4,500 - $8,000

Unlock a Fulfilling Career in Customer Service

 

We're seeking ambitious individuals to join our team as a Customer Service Analyst. This exciting role is perfect for those who are passionate about delivering exceptional customer experiences and want to make a meaningful impact.

 

About the Role

 

As a Customer Service Analyst, you'll be the first point of contact for walk-in customers at our Service Centre. Your primary responsibility will be to provide top-notch service standards, ensuring that every customer leaves with a positive impression.

 

Key Responsibilities:

  • Provide consistent and personalized service to all customers.
  • Ensure accuracy and compliance for all customer requests.
  • Educate customers on the features and benefits of our digital tools.
  • Manage appeals, feedback, and first-level escalations efficiently.
  • Identify process improvements to enhance overall customer experience.

 

Requirements:

  • Diploma or degree in any field.
  • Minimum 2 years of experience in customer service, preferably in the insurance industry.
  • Possess a passion for delivering customer-centric service.
  • Excellent communication skills, attention to detail, and problem-solving abilities.
  • Resilient and able to work effectively under pressure.
  • A team player with high commitment and flexibility.

 

Build a rewarding career with us as we strive to help our customers live Healthier, Longer, Better Lives.

 

Please provide all requested information, including personal data, to be considered for this opportunity. Failure to do so may affect the processing and outcome of your application.



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