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Customer Service Expert
2 weeks ago
Job Role: Customer Service Expert
">- Deliver top-notch customer support across multiple platforms to build trust and satisfaction.
- Raise awareness about our products and services by addressing customer inquiries and providing suggestions.
- Follow up on outstanding payments in a timely manner.
- Respond promptly to customer inquiries and resolve issues efficiently.
- Activate subscriptions and ensure seamless communication distribution.
- Maintain accurate customer records in our CRM system.
- Support business continuity initiatives and enhance job knowledge through training and education.
- Meet customer service and organizational goals by completing assigned tasks.
- Identify areas for improvement and escalate them accordingly.
- Track personal performance and contribute to team objectives.
Requirements:
">- Bachelor's degree in Business Administration or related field.
- 1-3 years of experience in front office departments.
- Proficiency in CRM software, MS Office, and fluency in English and Thai.
About Us:
">We offer a dynamic work environment and opportunities for growth. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.
