Customer Service Expert
9 hours ago
Customer Service Expert
As a Customer Service Expert at a luxury retail store, you will play a vital role in delivering exceptional customer experiences. The ideal candidate is a people-oriented, adaptable, and responsive individual who can multitask, prioritize, and manage time effectively.
Key Responsibilities:- Customer Interactions & Enquiries
- Assist customers with general enquiries and provide information on services.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Communicate effectively with customers through various channels (in-person, phone, messaging).
- Respond promptly to customer enquiries and ensure timely follow-ups.
- Acknowledge and resolve customer concerns professionally and efficiently.
- Order Processing & Store Operations
- Assist with order placement, processing, and collection of serviced items.
- Record and maintain accurate details of customer transactions, interactions, and feedback.
- Inform customers when their orders are ready for collection.
- Ensure proper handling, packing, and processing of bags, wallets, and shoes for servicing.
- Manage and track collection deadlines and schedules.
- Product & Service Knowledge
- Stay well-informed about high-end leather goods services and processes to confidently assist customers.
- Conduct skilled assessments, cleaning, colouring, and minor repair services for leather goods.
- Teamwork & Store Support
- Work closely with colleagues to ensure smooth store operations.
- Provide feedback to improve customer service processes and efficiency.
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