
Luxury Resort Ambassador
3 days ago
Guest Relations Officer Job Summary
We are seeking a skilled Guest Relations professional to deliver exceptional guest experiences and uphold the highest standards of service excellence.
Main Responsibilities:
- Guest Service Delivery: Welcome guests, provide seamless check-in and check-out experiences, and address inquiries in a prompt and professional manner.
- Concierge Services: Understand guest needs, offer recommendations on dining, entertainment, transportation, and other services, and advise on resort offerings and attractions.
- Operations Management: Manage guest profiles, process payments, and handle administrative tasks related to guest services.
Requirements and Qualifications:
- Minimum 1-2 years of experience in a similar capacity in a property of similar standing.
- Professional Certificate/NITEC in Hospitality Management or a related field.
- Exceptional communication and interpersonal skills with strong problem-solving abilities and attention to detail.
Essential Skills and Proficiencies:
- Front Office Operations
- Concierge Services
- Entertainment
- Leisure Activities
- Interpersonal Communication
- Property Management
- Guest Relations
- Hospitality Management
- Attention to Detail
- Transportation Logistics
- Customer Service Excellence
- Service Delivery Standards
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