Motor Insurance Claims Handler

4 days ago


Singapore beBeeClaims Full time $45,000 - $75,000
Vehicle Damage Claims Specialist

Job Overview:

The successful candidate will play a vital role in managing motor insurance claims from inception to resolution. The ideal individual should possess excellent communication skills, be able to work under pressure, and have a strong attention to detail.

Responsibilities:

  • Assist customers in reporting accidents and submitting claims via digital platforms.
  • Provide top-notch customer service, ensuring clients are well-informed throughout the claims process.
  • Conduct vehicle inspections, assess damages, and provide repair cost estimates to customers.
  • Liaise with insurers to handle and follow up on motor insurance claims efficiently.
  • Submit accident and claims reports promptly through digital platforms.
  • Manage the full claims process proactively to ensure timely processing and proper documentation.
  • Educate customers on insurance claim types (Own Damage, Third Party) and help determine liability.
  • Represent and negotiate on behalf of customers with insurers regarding coverage and repair costs.
  • Handle paperwork, invoicing, and coordinate with customers and insurers for claim settlements.
  • Collaborate with insurance surveyors to inspect damaged vehicles and agree on repair estimates.
  • Coordinate repair work with mechanics and manage spare part ordering.
  • Perform quality control checks on repaired vehicles before returning them to customers.
  • Finalize repair costs in collaboration with surveyors and ensure accurate billing.
  • Carry out any other duties as assigned by the supervisor.

Requirements:

The ideal candidate should possess excellent communication and interpersonal skills, proficiency in Microsoft Office Suite, and be able to work under pressure.

Benefits:

This role offers a unique opportunity to develop skills in motor insurance claims management and work with a dynamic team.

About Us:

Our organization is committed to providing exceptional customer service and fostering a culture of excellence.



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