Delivery Partner Advocate

3 days ago


Singapore beBeeCustomerSupport Full time $6,000 - $12,000
Job Description

This role involves providing prompt support to our driver/delivery partners as frontline service professionals, facilitating transactions accurately and efficiently, and tracking recurring issues and handling common feedback.

Key Responsibilities
  • Deliver exceptional customer service to drivers/delivery partners
  • Process transactions accurately and with attention to detail
  • Monitor and resolve recurring issues in a timely manner
Required Skills and Qualifications
  • Familiarity with helpdesk ticketing systems for effective issue resolution
  • Proficiency in CRM tools (e.g., Zendesk, Freshdesk, Salesforce) for streamlined communication
  • Strong proficiency in spreadsheet and documentation tools for data management
  • Experience in live chat, email support, and/or phone systems for diverse customer interactions
  • Attention to detail for accurate data-entry; logging transactions and supporting interactions
Benefits of the Role
  • Opportunity to work with a dynamic team
  • Chance to develop skills in customer-facing roles and CRM tools
  • Contribution to the success of our delivery partners

As a Customer Support Specialist, you will be responsible for delivering high-quality support to our driver/delivery partners. If you have experience in customer-facing roles and are proficient in CRM tools, this could be an ideal opportunity for you.


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