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Client Delivery Partner
3 weeks ago
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment - and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world
As a Client Delivery Partner you will be accountable to our largest customers for the successful development and execution of transformational programs of work. Using your deep, cross-industry expertise and experiences, you will lead a team dedicated to the success of our customers. This seasoned team of services professionals will be accountable to you across the sales and delivery lifecycle to transform our customers business and work within a trillion-dollar addressable market.
**Expected Business Outcomes**:
The
** Client Delivery Partner (CDP)** is first and foremost a relationship role, establishing trusted, long-term relationships with the customer C-Suite and helping those customer leaders craft business strategy and execute against it. The CDP is a recognized expert in their field with a long track record of executing against the business decisions that they make. Developing and nurturing C-Suite relationships, providing those customers with industry expertise, making them successful in the marketplace, and building a durable trust for Microsoft with persistent and flawless execution rigor are the primary responsibilities of the CDP.
To drive successful execution and be accountable to the customer, you will be responsible for providing executive sponsorship within Microsoft. This includes direct executive oversight of the Business Development, Delivery, and Technical Solutioning capabilities engaged with the account and building a culture focused on business outcomes and customer product realization. Maintaining close relationships with these teams, understanding their strengths, and leveraging them for the customers behalf is critical for the CDP. You will work across Microsoft organizational boundaries with Customer Success, Account Teams, Specialist Sales Teams, Industry Teams, Engineering and Leader Teams, and across the Microsoft Partner (GSI/ISV) delivery landscape to provide alignment with the customers long-term business success and ensure that Microsoft and its partners are delivering against a high bar of quality, performance, and value for the customer.
**Responsibilities**:
**Drive outcome-based client value through digital transformation, innovation and industry thought leadership**:
- Leverage industry / functional expertise and relationships to capture thought leadership within an account(s) to shape client strategy and drive business outcomes.
- Co-create with the client, articulate transformation, and drive innovation.
- Bring together and orchestrate the power of MFST ecosystem (product teams, sales, services, etc.) to effectively drive impact.
- Maintaining a high profile in their industry of expertise, participating in industry events and forums, publishing, and nurturing thought leadership.
- Aligning Microsoft and Partner resources across organizational boundaries to flawlessly execute against customer business priorities.
**Build durable, trust-based relationships**:
- Trusted advisor with the client C-suite through an in-depth understanding of the client and their industry.
- Partner with Microsoft executive team to expand key relationships.
**Sustainable growth of the account and development / execution of long-term strategies**:
- Build multi-year vision and account plan in alignment with customer business needs.
- Manage long-term financials of the account, including funnel development, revenue, and high impact investments. The focus is more on the delivery-specific with help identifying new opportunities and orchestrating new deals with ISD sales and ATU
- Help originate deals and drive innovative deal construct and solutioning to grow business.
- Leading execution rigor with a high bar for quality and outcomes across a range of delivery capabilities (business development, delivery technical solutioning, and business analysis).
**Qualifications**:
**Required Qual
