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Front Office Director

1 month ago


Singapore ROYAL PLAZA Full time

**Job Title:** Front Office Director

**About Royal Plaza on Scotts:

We are a prestigious hotel located in the heart of Singapore, committed to providing exceptional service and creating memorable experiences for our guests. As a Front Office Director, you will be responsible for leading our Front Office team in delivering outstanding hospitality and ensuring seamless guest experiences.

**Salary Range: $80,000 - $120,000 per annum**, depending on experience.

**Job Description:

Key Responsibilities:
  • Leadership: Foster a culture of excellence, drive departmental objectives, and oversee daily operations and administration of the Front Office department.
  • Guest Services: Maintain high guest service focus, approach all interactions with guests in mind, and ensure every guest experience aligns with our hotel's brand and service quality.
  • Team Management: Recruit, select, and onboard new team members, develop and implement action plans to improve guest experiences, and monitor and assess team performance.
Required Skills and Qualifications:
  • Diploma in Hotel Management or related field (MBA preferred)
  • 5+ years of managerial experience in hotel front office operations
  • Proven leadership and decision-making skills, especially in high-pressure situations
  • Proficiency in Opera / Opera Cloud
Benefits:
  • A competitive salary range of $80,000 - $120,000 per annum
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment