Senior Officer, Application Support Engineer, Institutional Banking Group Technology, Technology and Operations
4 days ago
Job Summary
DBS Bank is seeking a highly skilled and experienced Application Support Specialist to join our Institutional Banking Group Technology team. As an Application Support Specialist, you will be responsible for providing 24x7 IT operational support to production support teams, including weekends and holidays.
Key Responsibilities
- Provide 24x7 IT operational support to production support teams, including weekends and holidays.
- Ready to work in rotation shifts.
- Incident Management and Reporting.
- Recovery coordinator for involving the right parties and recording of chronological events.
- Point of escalation for support staff or management.
- Review all daily activities and ensure completion of shift duties for each team and proper handover.
- Monitoring and recovery of batch jobs.
- Perform health checks.
- Alert management.
- Coordinate DR testing and audit.
- Consolidate and analyze management reports for presentation.
- Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
- Ensure proper guidance, training, and mentoring are given to new staff.
- Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
- Ensures on-time communication to stakeholders on application issues.
- Facilitate and manage business/operations communication during critical issues.
Requirements
- Diploma in Information Technology or other relevant field.
- Candidate with no relevant working experience welcome to apply, with comprehensive training provided.
- Prior experience in application support role will be an advantage.
- Banking or Financial domain knowledge is an advantage.
- Must have worked on Operating System: Linux / Solaris / AIX.
- Must be conversant with SQL.
- Knowledge of Shell scripting and Job scheduling.
- Able to provide 24x7 operational support including Weekends and Public Holidays.
- Clear communication skills both written and oral.
- Self-starter with excellent crisis management skills.
About DBS Bank
DBS Bank is a leading financial services group in Asia, with a presence in 17 markets. We are committed to building a better future for our customers, employees, and the communities we serve.
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Singapur, Singapore DBS Bank Full timeJob SummaryDBS Bank is seeking a highly skilled Application Support Specialist to join our Institutional Banking Group Technology team. As a key member of our technology team, you will be responsible for providing 24/7 IT operational support to our production support teams, including weekends and holidays.Key ResponsibilitiesProvide 24/7 IT operational...
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