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Retail Coffee Team Lead

2 weeks ago

Central, Singapore Papa Palheta Pte Ltd Full time
Company Overview

Papa Palheta Pte Ltd is a leading specialty coffee company that offers a unique retail experience to its customers. As a Retail Coffee Specialist, you will be part of our exciting and new omni-channel retail team, representing the company on the frontline to advance its mission in connecting people with coffee.

Job Description

As a key member of the team, you will drive Papa Palheta's retail concept store and act as the bridge between the product team and the coffee community by providing recommendations for home brewers from our range of coffee and equipment.

Key Responsibilities:
  • Manage the front-of-house retail operations of the assigned outlet(s)
  • Maintain the look-and-feel of the shop through visual merchandising and daily housekeeping
  • Ensure a high standard of service is provided in the store at all times
Additional Tasks:
  • Conduct and follow up on requests for in-store demos, events, and workshops
  • Handle customer queries and feedback in a professional and timely manner
  • Manage store inventory and arrange for stock replenishment
  • Track, monitor, and maintain store inventory and ensure accuracy in monthly stock take