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Customer Experience Expert

3 weeks ago

Singapore beBeeProfessional Full time $45,000 - $75,000
Customer Service Professional Role

We are seeking a Customer Service Professional to provide exceptional customer experiences in a fast-paced environment.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You will be responsible for handling customer complaints and feedback in a timely and efficient manner, ensuring that all cases are resolved to the customer's satisfaction.

Key Responsibilities:
  • Communicate with customers through various channels to provide responses to general or account-related feedback/complaints initiated by clients.
  • Handle simultaneous channel complaints/feedback in a seamless and frictionless manner.
  • Ensure timely recording, classification, customer acknowledgement, investment, and follow-up actions for all case handling cases according to relevant policies and procedures.
  • Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint.
  • Timely communicate with customers in relation to their complaint cases and resolve issues.
  • Ensure compliance with Governance Policy, Portfolio Management Standards, and System Delivery Framework.

Skill Requirements:

  • Written and communication skills: Advanced
  • Complaints handling in a high volume environment: Core

Ideal Candidate Profile:

  • Graduate with 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start-ups.
  • Experience in complaints handling in a high volume environment.
  • Good understanding of Banking and Financial products.

About Us:

We value diversity and equality and welcome applications from candidates of all ages and backgrounds. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.