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Patient Experience Ambassador

2 weeks ago

Singapore beBeeService Full time $3,000 - $4,500

Job Title: Patient Service Specialist

Job Description:

As a Patient Service Specialist, you will be responsible for delivering exceptional patient care and service in a fast-paced environment. You will engage with patients of all ages, creating memorable experiences through interactive activities and workshops. Your primary goal is to instil interest in guests for their participation and revisits, ensuring positive customer interactions and guest satisfaction scores are met.

Responsibilities:
  • Motivate and lead staff to create engaging experiences for patients
  • Communicate effectively with patients and colleagues, delivering basic services with empathy and precision
  • Address customer queries and complaints, ensuring guest satisfaction scores are maintained
  • Uphold company values and demonstrate excellent teamwork and hospitality skills
  • Assist in driving sales and experience conversion, providing suggestions for increasing sales through data analytics
  • Learn and provide basic services, staying up-to-date on relevant information and sharing it with guests
  • Lead and facilitate workshops and activities, operating booking systems and customer data retrieval systems
  • Maintain store cleanliness and accuracy in sales and inventory
Required Skills and Qualifications:

To succeed in this role, you will need the following skills and qualifications:

  • Minimum GCE 'O' level
  • 2-3 Years of relevant formal or informal experience in customer service-related roles
  • Fun-loving and able to engage with children of all ages
  • Creative and receptive to new ideas
  • Friendly and approachable personality with a passion for service
  • Service-oriented and patient with good communication skills
  • Basic sewing skills and ability to lift heavy stocks
Benefits:

As a Patient Service Specialist, you can expect:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
Others:

This is an entry-level position, ideal for individuals looking to start their career in patient service. If you are passionate about delivering exceptional patient care and service, we encourage you to apply.