Service Delivery Expert
3 weeks ago
We are seeking a highly motivated and organized Service Delivery Expert to join our team at IN INTERNATIONAL BUSINESS PTE. LTD.
Key Responsibilities- Respond promptly to client inquiries, providing effective solutions and ensuring high levels of customer satisfaction.
- Coordinate with various departments to assign jobs efficiently, aligning with business objectives.
- Report directly to the General Manager, maintaining open communication channels for seamless collaboration.
- Monitor clients' status, facilitating timely follow-ups to ensure prompt resolution of issues.
- In conjunction with Sales Managers, create daily service job schedules that meet business requirements.
- Effectively communicate with overseas team members, resolving their queries in a professional and timely manner.
- Excellent customer service skills, with the ability to build strong relationships with clients.
- Proficient in English language, with an advantage for those who can communicate in Chinese.
- Minimum SPM or GCE O-LEVEL qualification.
- Familiarity with basic computer skills, including Microsoft Office suite.
- Prior experience is preferred but not required; on-the-job training will be provided.
Benefits
- A competitive salary, estimated to be SGD $45,000 - $55,000 per annum, depending on qualifications and experience.
- An opportunity to work with a dynamic team in a multinational environment.
- Ongoing training and development to enhance skills and career growth.
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