E-Commerce Customer Support Specialist

3 days ago

Singapore beBeeCustomerSupport Full time $3,500 - $5,500

Role Overview

We are seeking a skilled Customer Support Specialist to provide exceptional customer experiences in our fast-paced e-commerce environment.

Key Responsibilities:

  • Respond promptly to customer inquiries via multiple communication channels.
  • Assist customers with order tracking, product information, and aftersales support.
  • Collaborate with logistics and internal teams to resolve delivery or stock-related issues.
  • Effectively handle return/exchange requests and maintain professional communication with customers.
  • Maintain service quality and support platform ratings across various e-commerce platforms.

Requirements:

  • Strong communication and problem-solving skills are essential for success in this role.
  • A customer-first mindset and calm, professional attitude are crucial in maintaining high service standards.
  • Ability to multitask in a dynamic e-commerce environment and adapt to changing situations quickly.

Benefits:

Our company offers a supportive team culture and opportunities to grow within a dynamic e-commerce organization.

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