Strategic Client Development Manager
4 weeks ago
As a Strategic Client Development Manager at GENIUS BRIO PTE. LTD., you will be responsible for leading a portfolio of global institutional/VIP clients.
About the Role
You will develop trust relationships and locate growth opportunities for cross-selling, expanding relationships with existing customers through sustained communication and understanding of their needs. Additionally, you will build key customer service processes and systems, formulate management rules, and track the status of key customers. Your expertise will also include analysis of user behavior, identifying hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions.
Your Responsibilities
- Primary point of contact for a portfolio of global institutional/VIP clients
- Developing trust relationships and locating growth opportunities for cross-selling
- Expanding relationships with existing customers by sustained communication and understanding of their needs
- Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
- Analysis of user behavior, identifying hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions
Requirements
- At least 5 years of working experience in prestigious private banks/family office with strong product knowledge
- At least 3 years of working experience as the team leader
- Industry experience in Fintech is a must
- Strong client management skills, including maintaining strong relationships, organizing client profiles, and incentivizing client business activities
- Strong communication skills, ability to be flexible in various situations
- Ability to work under pressure
- Proficiency in English is a must to facilitate communication with a wide portfolio of clients
What You'll Get
A competitive salary of approximately SGD $120,000 per annum, depending on experience. As a member of our team, you will have access to professional development opportunities, a collaborative work environment, and the chance to work with a diverse group of professionals.
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