Key Account Professional

11 hours ago


Singapore RK RECRUITMENT PTE. LTD. Full time

About RK Recruitment Pte Ltd

RK Recruitment Pte Ltd is a reputable recruitment agency that specializes in providing top talent to various industries.

Job Summary:

We are seeking a skilled Key Account Professional to join our team. As a Key Account Professional, you will be responsible for managing key accounts and building strong relationships with clients.

About the Role:

The successful candidate will have 2+ years of experience in customer service, account management, or a related field. A Bachelor's degree in Business, Communications, or a related field is preferred. The ideal candidate will have excellent communication and interpersonal skills, as well as strong problem-solving and conflict-resolution abilities.

Responsibilities:

  • Serve as the primary contact for key accounts, addressing their daily inquiries and requests.
  • Provide timely and accurate information in response to client questions about products, services, and order statuses.
  • Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.
  • Oversee and process client orders, ensuring accuracy and prompt delivery.
  • Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.
  • Track the progress of orders and resolve any issues that may arise.
  • Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
  • Proactively identify potential problems and take measures to prevent them from affecting the customer experience.
  • Collect and communicate client feedback to relevant internal teams to drive continuous improvement.
  • Prepare regular reports on account activities, client satisfaction, and key performance indicators (KPIs).
  • Partner closely with the sales and account management teams to ensure alignment on client strategies.
  • Work with other departments (e.g., finance, logistics, product development) to address client-related issues.

Benefits:

  • A competitive salary of $3,800 - $5,000 per month.
  • A benefits package that includes AWS and VB allowances.
  • A Monday to Friday schedule with occasional Saturdays.
  • A chance to work in a dynamic and fast-paced environment.
  • Ongoing training and development opportunities.

What We Offer:

  • A supportive and collaborative work environment.
  • A comprehensive training program to help you succeed in your role.
  • A range of employee benefits and perks.
  • Ongoing opportunities for professional growth and development.

How to Apply:

Please submit your updated resume by clicking the APPLY NOW button below.

Tell Employers What Skills You Have:

  • CRM
  • Account Management
  • Microsoft Office
  • Microsoft Excel
  • Customer Experience
  • Interpersonal Skills
  • FMCG
  • Administration
  • MS Office
  • B2B
  • SAP
  • Attention to Detail
  • Customer Satisfaction
  • Product Development
  • Customer Service


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