Community Relations Manager

6 days ago


Singapur, Singapore St Luke's ElderCare Full time
Community Relations Executive

St Luke's ElderCare is a leading Christian healthcare provider with a vision of transforming community care for elders. We are an established eldercare organisation, committed to providing exceptional care for our elders in their families.

Our goal is to provide appropriate and affordable eldercare services to families who need day care for their senior members and relatives. We offer a suite of integrated services and programmes, including social day, dementia, nursing, and respite care, as well as rehabilitation services like physiotherapy and occupational therapy, wellness programmes, and transportation.

We are seeking a Community Relations Executive to join our team. As a key member of our Community Relations team, you will drive community engagement and volunteerism, recruiting, orientating, deploying, and retaining volunteers across our stakeholder groups, including corporations, institutes of higher learning, community partners, and churches.

Responsibilities:
  • Recruit volunteers from the community with varied backgrounds and experience for active ageing and nursing home services.
  • Develop and implement plans for actively soliciting, engaging, and retaining volunteers across our stakeholder groups.
  • Develop and update volunteer programme informational kits, job descriptions, task lists, and other materials.
  • Connect volunteers with staff and programmes needing volunteer support.
  • Respond to requests from groups and individuals for volunteer opportunities and/or projects.
  • Train volunteers and/or ensure that training is received from internal staff as needed.
  • Develop and maintain volunteer records, training curriculum, training checklists, and manuals as necessary.
  • Develop, regularly update, and carry out volunteer orientation for new volunteers as required.
  • Ensure that an appropriate volunteer appreciation programme is in place, carrying out the programme and planning the annual volunteer appreciation event.
  • Develop and carry out a plan for ongoing volunteer relations and programme evaluation to ensure volunteer feedback and satisfaction.
  • Maintain files on all volunteers and ensure that each volunteer has completed all necessary paperwork.
  • Work closely with other departments to support our signature programmes with volunteers.
  • Perform other duties as assigned by the Director of Communication and Partnerships.
Requirements:
  • Degree or related training in social services or a similar discipline.
  • Minimum 4 years of volunteer management or non-profit experience.
  • Skilled in developing and making presentations needed to perform training and information sessions.
  • Knowledge in using some basic designing software, e.g. Canva, Vista Create, Photoshop.
  • Writing skills related to writing documents needed to manage the programme, such as volunteer job descriptions, volunteer information kits, etc.
  • Team player with strong communication, interpersonal, and organisational skills.
  • Capable of working independently and under time constraints.
  • Proficient in the use of Microsoft Office applications.


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