
Helpline Case Manager
5 days ago
About the Role:
We are seeking a skilled Helpline Professional to join our organization. As a Helpline Officer, you will be responsible for attending to violence-related inquiries and supporting the appropriate triaging of cases.
Key Responsibilities:
- Engage with callers to assess the severity of the situation.
- Gather and verify information from relevant sources.
- Conduct risk and safety assessments for each case.
- Determine the appropriate response time and right-siting of cases to relevant agencies.
- Coordinate with agencies to ensure a warm and effective transfer of cases.
- Engage key family members to facilitate their cooperation with assigned agencies.
Requirements:
- Bachelor's Degree in any discipline.
- Open to work rotating shifts.
- Able to work calmly in highly stressful situations and environments.
Benefits:
- This role offers the opportunity to make a positive impact on people's lives.
- You will be part of a team that values professionalism and empathy.
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