Technical Solution Consultant

We are seeking a Technical Solution Consultant to join our team. As a Technical Solution Consultant, you will play a key role in identifying client needs and crafting tailored solutions to meet their business goals.

This is an exciting opportunity for a motivated professional who enjoys working with complex technical concepts and can effectively communicate these ideas to both technical and non-technical stakeholders.

The ideal candidate will have a strong background in Technical Expertise and Solution Design, including experience with platforms like Workday, ServiceNow, Tungsten Automation, and Alteryx.

You will also be responsible for collaborating with the sales team to identify client needs and develop custom solutions leveraging various platforms.

Additionally, you will provide in-depth technical presentations and demonstrations of systems such as Workday, ServiceNow, Tungsten Automation, and Alteryx.

Key Responsibilities include:

• Technical Expertise and Solution Design
  • Collaborate with the sales team to identify client needs and develop custom solutions leveraging various platforms.
  • Provide in-depth technical presentations and demonstrations of systems such as Workday, ServiceNow, Tungsten Automation, and Alteryx.
  • Design and document customized workflows, integrations, and solutions aligned with client requirements.
• Contact Centre Solutions
  • Analyse client requirements for contact centre operations and design solutions that improve efficiency and customer satisfaction.
  • Demonstrate technical capabilities and tools used in contact centre services, including AWS Connect, CRM platforms, automated workflows, and reporting tools.
  • Work with clients to optimize call handling, support services, and overall customer engagement strategies.
  • Stay updated on contact centre technologies such as AWS Connect to provide modern and scalable solutions.
• Client Engagement
  • Serve as a technical point of contact for potential clients during the sales cycle.
  • Address technical questions, concerns, and objections to build trust and confidence.
  • Gather feedback from clients to refine and optimize service offerings.
• Collaboration and Strategy
  • Work with cross-functional teams to ensure alignment between client requirements and delivery capabilities.
  • Contribute to the development of proposals, RFPs, and RFIs with detailed technical input.
  • Stay updated on industry trends and emerging technologies to inform and enhance service portfolio.
• Training and Enablement
  • Conduct training sessions for internal teams to improve their understanding of technical offerings and platforms.
  • Develop collateral such as case studies, whitepapers, and technical documentation to support the sales process.

Requirements:

• A bachelor's degree in computer science, information technology, business administration, or a related field.
• Relevant certifications in platforms like Workday, ServiceNow, or Alteryx.
• 5+ years of experience in a technical presales or solution architect role within BPO, MSP industries or consulting roles.
• Proven expertise in platforms like Workday, ServiceNow, Tungsten Automation, and Alteryx.
• Familiarity with finance and accounting processes, payroll systems, IT training frameworks, and contact centre operations is advantageous.
• Experience with contact centre technologies such as AWS Connect.
• Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
• Excellent problem-solving and analytical abilities.
• Ability to work in a fast-paced, collaborative environment.
• Strong organizational and multitasking skills.
• Proficient in preparing technical documentation and proposals.