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Customer Service Ambassador

2 weeks ago

Singapore beBeeCustomer Full time $2,500 - $4,500
Customer Service Ambassador

We are looking for a highly skilled and organized Customer Service Ambassador to be the welcoming face of our clinic. In this vital role, you will be the first point of contact for our clients, providing excellent customer service and ensuring a seamless experience from arrival to departure.

  • Client Registration: Manage new patient registration, collect necessary information, and verify insurance details using our clinic management system.
  • Appointment Scheduling: Schedule, cancel, and reschedule appointments via phone, online, or in-person to optimize clinic flow.
  • Check-in/Check-out: Process client check-in and check-out, verify information, and handle co-payments.
  • Communication Hub: Professionally manage all incoming phone calls, WhatsApp messages, and emails, addressing inquiries and directing them as needed.
  • Administrative Support: Maintain client records, prepare patient charts, send appointment reminders, and manage the waiting area.
  • Team Collaboration: Assist therapists and colleagues to ensure a smooth and safe client experience.
  • Hospitality Tasks: Simple housekeeping, managing snack bar at waiting area, rendering assistance to clients who require attention.

Requirements:

  • Minimum Qualification: 'N' Level qualification is required.
  • Experience: Experience in healthcare, service, or a related industry is preferred but not required; we value attitude and aptitude.
  • Computer Skills: Proficient in computer skills, especially Mac OS.
  • Interpersonal Skills: Team player with exceptional communication and interpersonal skills.
  • Organizational Skills: Strong organizational and time management skills with the ability to multitask in a fast-paced environment.

This is an exciting opportunity to join a dynamic team and make a difference in people's lives. We offer a supportive work environment and opportunities for growth and development.