Head of Institutional Client Engagement

3 days ago


Singapore beBeeCustomerSuccess Full time $120,000 - $180,000
Job Description

We are seeking an experienced professional to lead our customer success function in Singapore. The ideal candidate will play a key role in driving institutional client engagement, retention, and growth while establishing scalable processes and a high-performing team.

This is a leadership role that reports directly to senior management with the mandate to transform customer success into a strategic growth driver for the company.

Key Responsibilities:
  • Build and lead a high-performing Customer Success Management team across key markets.
  • Develop and implement strategies to maximize client engagement, retention, and lifetime value.
  • Partner with Product, Operations, and Sales to deliver seamless client experiences.
Requirements
  • Bachelor's degree in Business or a related field.
  • 8+ years of customer success, account management, or institutional client services experience ideally in exchange, fintech, or SaaS industries.
  • Proven track record of building and leading a customer success function.
  • Strong knowledge of institutional client needs within financial services.
  • Excellent communication and relationship management skills.
  • Data-driven mindset with the ability to design and track performance metrics.
  • Fluency in English required; Mandarin proficiency is a plus.
Benefits
  • Competitive salary package.
  • Performance-based bonus.
  • Equity options tied to long-term growth.
  • Opportunity to lead and scale a mission-critical function within a high-growth organization.
  • International exposure and collaboration across global markets.


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