Appointment Booking Executive
1 week ago
We are seeking an Appointment Booking Executive to join our team at Private Advertiser. As a key member of our sales department, you will be responsible for handling inbound calls, responses, enquiries and customer interactions from various referral sources, social media platforms and direct call-ins. Your primary goal will be to drive sales growth through effective communication and relationship-building skills.
Main Responsibilities:
- Handle and process all incoming customer inquiries, ensuring timely and efficient resolution.
- Create a positive service experience and brand image to all customers.
- Respond and follow up promptly to all customer enquiries.
- Send out appointment reminders and handle patients' responses accordingly.
- Prepare weekly activity reports to track progress and identify areas for improvement.
- Conduct follow-up calls with patients for retargeting purposes.
- Meet or exceed targets assigned for new patient appointments, showcasing exceptional sales skills.
Requirements:
- Diploma/Advanced/Higher/Graduate Diploma in any field.
- At least 2 years of experience in sales/telesales/telemarketing.
- Customer-oriented with passion in serving customers.
- Strong persuasion, negotiation, and closing skills.
- Mandarin speaking preferred.
- Independent player and motivated to complete tasks without supervision.
- Excellent telephone etiquette.
- Experience in healthcare or service-related industries is an advantage.
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