Appointment Booking Executive

1 week ago


Singapore Private Advertiser Full time
Job Summary:

We are seeking an Appointment Booking Executive to join our team at Private Advertiser. As a key member of our sales department, you will be responsible for handling inbound calls, responses, enquiries and customer interactions from various referral sources, social media platforms and direct call-ins. Your primary goal will be to drive sales growth through effective communication and relationship-building skills.


Main Responsibilities:
  • Handle and process all incoming customer inquiries, ensuring timely and efficient resolution.
  • Create a positive service experience and brand image to all customers.
  • Respond and follow up promptly to all customer enquiries.
  • Send out appointment reminders and handle patients' responses accordingly.
  • Prepare weekly activity reports to track progress and identify areas for improvement.
  • Conduct follow-up calls with patients for retargeting purposes.
  • Meet or exceed targets assigned for new patient appointments, showcasing exceptional sales skills.

Requirements:
  • Diploma/Advanced/Higher/Graduate Diploma in any field.
  • At least 2 years of experience in sales/telesales/telemarketing.
  • Customer-oriented with passion in serving customers.
  • Strong persuasion, negotiation, and closing skills.
  • Mandarin speaking preferred.
  • Independent player and motivated to complete tasks without supervision.
  • Excellent telephone etiquette.
  • Experience in healthcare or service-related industries is an advantage.

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