Concierge Associate
1 week ago
**Position: Concierge**
**Location: Remote (Work from Home)**
**Employment Type: Full-Time**
**About Us**:
Appointment Ally Pte Ltd is Singapore's leading appointment generation specialist for interior design firms. Unlike traditional marketing agencies that focus solely on lead generation, we specialize in delivering what matters most - qualified appointments that show up.
Our proven system has:
- Generated over 6,000 qualified appointments
- Delivers 300+ quality appointments monthly
- Helped interior design firms scale from 10 to 25+ designers
- Transformed struggling firms into market leaders
We work exclusively with interior design firms, providing them with a steady stream of pre-qualified, ready-to-buy clients. Our unique approach combines digital marketing expertise with sophisticated appointment setting systems to ensure our clients' calendars stay consistently full with quality appointments.
**Role Overview**:
As an Concierge Executive, you'll be the crucial link between qualified leads and our interior design clients. You'll be handling enquiries generated through our paid advertising campaigns.
**Key Responsibilities**:
- Engage with inbound enquiries via WhatsApp and calls
- Convert enquiries into qualified appointments
- Manage appointment scheduling and distribution
- Update CRM and tracking systems
- Ensure high show-up rates through follow-up sequences
- Monitor appointment outcomes with designers
- Track and report key metrics
- Maintain high response rates and engagement metrics
Working Hours:
- Monday to Friday: 10am to 7pm
- Saturday: 10am to 2pm
**Requirements**:
- Minimum Polytechnic Diploma
- Fluent in both English and Mandarin (written and spoken)
- Strong people skills and professional communication
- Track record of exceeding targets in previous roles
- Experience in customer service or telemarketing (preferred)
- Detail-oriented with excellent follow-up skills
- Ability to work independently in a remote environment
- Excellent written communication skills, especially for WhatsApp
- Strong time management skills for handling multiple leads
- Ability to work under pressure in a fast-paced environment
**Technical Requirements**:
- Stable and reliable internet connection
- Quiet, professional work environment
- Personal laptop/computer
- Proficient in Google Workspace (Sheets, Docs)
- Comfortable with CRM systems
**Compensation Structure**:
- Competitive basic salary
- Attractive quarterly KPI commission
- Total compensation commensurate with experience and performance
**Benefits**:
- 14 days Annual Leave
- 14 days Medical Leave
- Medical Benefits coverage
- AWS (Upon confirmation)
**What We Offer**:
- Full work from home arrangement
- Comprehensive training program
- Clear KPIs with attractive incentives
- Performance-based quarterly bonuses
- Supportive team environment
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