Key Roles and Responsibilities

6 days ago

Singapore beBeeCustomerService Full time $2,000 - $3,200
Customer Service Officer Job Description

As a Customer Service Officer, you will be responsible for managing all incoming calls and inquiries. Your primary goal is to provide exceptional customer service by identifying caller needs and redirecting them appropriately.

  • Main Responsibilities:
  • Answer and manage all incoming calls, identify caller needs, and redirect accordingly
  • Welcome and attend to walk-in visitors as the first point of contact
  • Coordinate and assign technicians for site inspections and maintenance according to urgency and location
  • Liaise with internal teams to address and resolve customer issues
  • Maintain accurate service records, logs, and documentation
  • Generate and manage operational reports and service-related documents
Required Skills and Qualifications
  • GCE O Level or equivalent and above
  • Prior customer service experience preferred
  • Bilingual in English and Mandarin to converse with Mandarin speaking associates
Benefits
  • Up to $3200 + Overtime Pay + 10 days Annual Leave additional 1 every year max of 14 days + Performance Bonus
Others
  • Duration: Permanent
  • Industry: MANUFACTURE AND REPAIR OF ELECTRIC GENERATORS

We are looking for a skilled and experienced Customer Service Officer to join our team. If you have a passion for delivering exceptional customer service and possess the required skills and qualifications, please submit your application.

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