Avaya Communications Expert

6 days ago


Singapore TECH MAHINDRA LIMITED (SINGAPORE BRANCH) Full time

Job Summary

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We are seeking an experienced Senior Avaya Platform Specialist with a strong background in networking and network security to lead the design, deployment, maintenance, and security of Avaya communication systems at TECH MAHINDRA LIMITED (SINGAPORE BRANCH).

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Key Responsibilities

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  • Lead the design and implementation of Avaya platforms, ensuring alignment with organizational goals.">
  • Oversee the integration of Avaya systems with complex network infrastructures.">
  • Provide expert guidance on telecommunication strategies, network architecture, and security best practices.">
  • Manage and optimize advanced Avaya solutions, including Avaya Aura, Avaya IP Office, and Avaya Contact Center platforms.">
  • Collaborate with network teams to configure routers, switches, and firewalls for Avaya system integration.">
  • Implement Quality of Service (QoS) to ensure optimal voice and video communication performance.">
  • Design and enforce robust security measures for Avaya platforms, protecting against VoIP vulnerabilities, DDoS attacks, and unauthorized access.">
  • Resolve complex system and network issues, conducting root cause analysis and applying preventive measures.">
  • Oversee large-scale deployments, migrations, and upgrades of Avaya systems and associated network infrastructure.">
  • Optimize call routing, failover configurations, and bandwidth utilization for efficient communication.">
  • Maintain detailed documentation of system architecture, configurations, and security protocols.">
  • Train and mentor junior team members in Avaya platforms, network protocols, and security best practices.">
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Requirements

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The ideal candidate will possess:

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  • A mastery of Avaya platforms (Avaya Aura, Avaya IP Office, Avaya Session Border Controller, Avaya Contact Center).">
  • In-depth knowledge of networking protocols (TCP/IP, SIP, H.323), routing, and switching.">
  • Proficiency in network security tools and practices (firewalls, VPNs, IDS/IPS, VLANs).">
  • Expertise in VoIP technologies, QoS, and bandwidth management.">
  • Certifications such as Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS) are preferred.">
  • Cisco certifications (e.g., CCNA, CCNP) or equivalent in networking are also desired.">
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Salary Range

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The estimated salary for this role is around $120,000 per annum, commensurate with experience.

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About Us

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TECH MAHINDRA LIMITED (SINGAPORE BRANCH) is a leading provider of digital transformation, consulting, and business process services. We offer a dynamic work environment that encourages innovation, collaboration, and growth.

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How to Apply

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Please submit your application, including your resume and a cover letter, to apply for this exciting opportunity.



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