Critical Environment Specialist

We are seeking a skilled Critical Environment Specialist to join our team. In this role, you will be responsible for maintaining critical infrastructure that keeps our data centers up and running.

You will coordinate with suppliers/vendors, recognize safe versus unsafe work environments, have a hands-on understanding of how critical environment equipment works, perform various types of maintenance, respond to onsite incidents while coordinating with other critical facilities professionals, and use telemetry and other platforms to monitor equipment performance and operations.

This is a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. We continue to grow and evolve as we meet the ever-changing business demands that hold us as a world-class cloud provider.

As an employee, you will come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities:

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning (HVAC), mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
• Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.
• Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
• Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems).
• Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
• Provides consultation to lower-level colleagues in troubleshooting systems and problems.
• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments (JHAs), environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within our requirements.
• Embody our culture and values.

**Qualifications:

• High School Diploma, GED, or equivalent AND 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields).
• OR equivalent experience.
• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
• Background Check Requirements: Ability to meet our customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check.