Business Process Automation Specialist

2 weeks ago

Singapore Mapletree Full time

The Role

Mapletree is seeking a highly skilled Business Process Automation Specialist to lead the implementation of business process automation projects, enhancements, and support. This role will be expected to manage external vendors and be part of the shortlisting process.

Job Responsibilities

  • Manage relevant BPA and related vendors and ensure quality and performance of vendors.
  • Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
  • Work closely with business teams to develop list of efficiency and automation projects and monitor the deliveries.
  • Evaluate the processes, internal workflows, and business user needs for businesses process automation (BPA).
  • Conduct meetings/workshops to analyze, (re)design, model and map processes with process and system owners.
  • Collect relevant information through the mapping of different business processes for analysis and design of BPA.
  • Conduct activities that can help in the development of better process engineering.
  • Inspect business processes, identify flaws, and find ways to improve them through BPA.
  • Examine the best practices of businesses and technological developments to automate and streamline business processes efficiently.
  • Ensure process mapping and re-engineering outcomes adhere to business and organizational policies and manage any risk impacts.
  • Collaborate with development team or IT vendors, and business users for the development of new process designs.
  • Document all business process modelling and automation for future use.
  • Oversee implementation of BPA projects from beginning to completion.
  • Lead requirements workshops for relevant documentations delivery (eg. requirement matrixes, design and functional specifications, proposals, etc.).
  • Lead test phases, report progress, track issues and follow-up with development team for timely issues resolution.
  • Manage change requests and support cases of BPA and related areas, dashboard and reports with technical team.
  • Interpret and define process and system metrics data for BPA.
  • Achieve KPIs and efficiency of BPA and related scope.
  • Proactively identify and address potential risks that could impact project delivery and collaborate with stakeholders to mitigate these risks.
  • Efficiently communicate project progress updates to various levels within IT and across business units.
  • Prepare and present project management documents for business process automation or related projects.
  • Ensure effective project governance and delivery of project.

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