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Service Management Operations Manager

2 weeks ago

Singapore This Is An IT Support Group Full time
Team Overview:
The Mission Control organization is part of the Aladdin Product Group Platforms Team at Black Rock, responsible for the Aladdin client experience through a hub for operational support and control across our core investment systems.

Job Responsibilities:
As an Incident and Problem Manager, you will define relationships with IT teams globally and be exposed to diverse applications and technologies used at Black Rock. You will identify trends and be a problem solver with proficiency in quickly learning new technologies and proprietary systems. A successful candidate will manage incidents end-to-end by leading, driving, facilitating, and chairing all incidents, including investigation activities, meetings, and conference calls.

Requirements:
• 4+ years' experience as an Incident Manager
• Familiarity with industry-standard Incident and Problem Management practices
• Understanding of running services on Cloud infrastructure solutions
• Experience in application monitoring solutions
• Leveraging data-driven analytics tools
• Understanding of operating within an ITIL framework
• Previous experience in the Financial Services or Technology industry
• Scripting or basic development language skills to automate common tasks
• Strong interpersonal and communication skills, adept at communicating with all levels of the organization
• Excellent organizational skills and attention to detail
• Self-motivated, effective at prioritization, and takes full ownership of responsibilities
• Adaptive individual, able to multi-task and adjust in a fast-paced environment
• Experience with Incident Management tools like Service Now, Remedy etc.

Working Environment:
We offer a hybrid work model that enables a culture of collaboration and apprenticeship. Employees currently work at least 4 days in the office per week, with flexibility to work from home 1 day a week.