Customer Support Team Leader

5 days ago

Singapore beBeeCustomerSupport Full time

We are seeking an experienced leader to guide a specialized team of customer support analysts. This role is crucial in delivering an outstanding high value customer experience globally.


As a supervisor, you will lead a team that owns high value customer relationships essential to our mission. Using your customer support, operations, and team leadership skills, you will play a key role in ensuring we achieve our goals.


Key Responsibilities:
  • Lead a team of high performing customer service agents across multiple channels
  • Manage initiatives aimed at streamlining operations and improving customer experience metrics
  • Achieve SLAs, productivity and quality metrics for the team
  • Collaborate cross-functionally with Program, Quality and Training teams to improve workflows and processes
  • Provide a best in class experience for customers through effective stakeholder management and efficient execution

You will be responsible for handling customer escalations to resolution, collaborating with subject matter specialists, and modeling an investigative mentality to address critical customer issues. You will also represent and advocate for customers across organizations to drive impactful changes.


Requirements:
  • Experienced people leader with a proven track record of guiding and developing teams
  • Motivated by our mission and creating a seamless experience for our highest value clients
  • Minimum of 3 years of relevant experience in an enterprise customer support environment

Benefits:

This role offers opportunities to enhance the customer experience, identify areas for improvement, and contribute to the growth and success of the organization. You will have the chance to work with a talented team, develop your skills, and make a meaningful impact.


About Us:

We are a company dedicated to increasing economic freedom in the world. We are passionate about creating a seamless experience for our customers and believe that our mission-driven approach sets us apart from others.

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