Programme Operations Specialist

1 week ago

Singapore beBeeOperations Full time $90,000 - $120,000

Job Title

We are seeking a skilled Programme Operations Specialist to support the delivery of our MSc in Marketing Analytics and Insight programme.

Key Responsibilities:
  • 1. Programme Leadership & Operations
    • Ensure seamless programme delivery, balancing international student needs with academic integrity and university standards.
    • Deliver exceptional student support, from academic matters to experiential learning, wellness, and career-related initiatives.
    • Analyse student data and feedback to advise leadership on continuous programme improvement.
    • Collaborate closely with colleagues and faculty in specific functional areas within the MSc team.
  • 2. Academic Scheduling & Course Coordination
    • Oversee course outlines, timetable scheduling, and registration processes in partnership with academic departments.
    • Communicate course-related updates clearly and promptly to students, preparing guides and conducting briefings as needed.
    • Provide faculty with essential teaching and assessment information before each semester.
  • 3. Student Support & Records
    • Monitor and track student progress, workload, and well-being, ensuring timely follow-up on all enquiries and requests.
    • Coordinate mid-term feedback sessions, consolidating and actioning insights.
  • 4. Faculty & Examination Management
    • Coordinate with academic departments on teaching resources and IT systems.
    • Manage the examination process from mark submissions, grading to Board of Examiners' reports.
  • 5. Events & Engagement
    • Collaborate on key events and projects to enhance the student experience.
    • Prepare and analyse student feedback reports for leadership review.
  • 6. Continuous Improvement & Team Contribution
    • Drive process improvements, champion service excellence, and contribute to the MSc Office's shared goals.
    • Undertake other responsibilities as assigned by the Head of Programme Management and Head of MSc office.
Requirements:
  • Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes in tertiary institutions.
  • High level of written and oral communication skills.
  • Experienced, confident and effective working in cross-cultural settings.
  • Meticulous with an eye for details and keen appreciation of good documentation.
  • Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy.
  • Team player with good combination of high intelligence, emotional and cultural quotient.
  • IT savvy, with good knowledge in Microsoft Office Applications.

The ideal candidate will have strong organisational and analytical skills, excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment.

Applications should include a comprehensive CV and cover letter highlighting relevant experience and qualifications.

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