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Customer Experience Ambassador
2 weeks ago
Job Title: Customer Experience Ambassador
">As a Customer Experience Ambassador, you will play a pivotal role in delivering exceptional service and creating lasting impressions for our guests.
The primary objective of this position is to ensure that every guest interaction is positive, efficient, and personalized.
- Welcome and assist guests with warmth and professionalism, ensuring their stay is memorable and enjoyable.
- Coordinate with service staff to provide seamless service, managing reservations, seating, and table allocations.
- Take orders, serve food and drinks, and support overall Food and Beverage operations, maintaining high standards of quality and presentation.
- Address guest inquiries, feedback, and complaints promptly and professionally, resolving issues efficiently and effectively.
- Contribute to event coordination and provide on-site support, ensuring the smooth execution of events and functions.
Requirements:
- Education – A minimum of GCE ‘O’ Level / Diploma in Hospitality, Tourism, or a related field.
- Experience – Previous experience in customer-facing roles, F&B, or events would be advantageous.
- Skills – Excellent communication, interpersonal, and problem-solving skills.
- Personality – Friendly, approachable, and service-oriented.
- Others – A team player, well-groomed, and comfortable working in fast-paced environments.
Benefits:
We offer a competitive salary and benefits package to successful candidates.
Why Work With Us?
We are committed to providing our employees with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join us.
