Senior Hotel Administrator

5 days ago

Singapore beBeeOperations Full time $80,000 - $120,000
Hotel Operations Director Job Description

The Hotel Operations Director plays a vital role in ensuring the smooth operation of a hotel. Key responsibilities include managing staff and departments, providing exceptional customer service, and overseeing financial management.

This position requires strong leadership skills, attention to detail, and excellent communication skills. The ideal candidate will have a bachelor's degree in Hospitality or a related field and at least 5 years of experience in hotel operations management.

  • Leadership Skills: Ability to lead and motivate hotel staff to achieve operational excellence.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with guests and staff.
  • Analytical Skills: Strong analytical skills to analyze performance metrics and make data-driven decisions.

A competitive salary and comprehensive benefits package are offered. The company values motivated and results-driven individuals who are eager to grow and develop their careers.

Key Responsibilities:

  • Staff Management: Manage hotel staff and departments (front office, housekeeping, food and beverage, etc.) to ensure seamless operations.
  • Customer Service: Maintain high standards of customer service by addressing guest concerns and providing solutions.
  • Financial Management: Monitor budgets, costs, and financial performance to optimize hotel efficiency.
  • Policy Implementation: Implement hotel policies and procedures to ensure compliance with industry standards.
  • Safety and Security: Ensure safety, security, and quality standards are met by implementing effective measures.
  • Guest Relations: Handle guest complaints and resolve issues in a timely and professional manner.
  • Events Coordination: Coordinate events and conferences to meet guest expectations.
  • Performance Analysis: Analyze performance metrics and implement improvements to enhance hotel operations.

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