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Highly Skilled Technical Support Professional
2 weeks ago
Application Support Specialist Opportunity
We are seeking a skilled Application Support Specialist to join our team.
The ideal candidate will be responsible for ensuring the smooth operation of business-critical applications, identifying and resolving technical issues, and collaborating with development and infrastructure teams for long-term improvements.
This role requires a strong Java expert who can provide Level 1&2 support for Java-based applications in production and staging environments, investigate and troubleshoot incidents, bugs, performance issues, and outages, perform root cause analysis (RCA) and work with development teams to implement permanent fixes, monitor application health using tools such as Splunk, AppDynamics, New Relic, or similar, work with SQL databases to analyze data, generate reports, and validate fixes, support deployment activities, perform post-deployment validation, and ensure rollback readiness, handle daily incident tickets and service requests as per SLAs, collaborate with QA, DevOps, and Infrastructure teams to improve system stability and deployment efficiency, maintain accurate documentation, knowledge base articles, and operational runbooks.
Key Responsibilities:- Provide Level 1&2 support for Java-based applications.
- Troubleshoot and manage incidents.
- Perform root cause analysis and implement fixes.
- Monitor and report on application health.
- Support deployment activities and ensure rollback readiness.
- Maintain accurate documentation and knowledge sharing.
Education and Experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- At least 5 years of experience in application support or production support roles with a focus on Java applications.
Technical Skills
- Strong programming and debugging skills in Java.
- Familiarity with Java EE and Spring Boot Framework.
- Good understanding of REST/SOAP APIs, JSON, and XML.
- Proficiency in SQL programming and hands-on experience with relational databases (e.g., MySQL, PostgreSQL, Oracle).
- Proficiency in Linux/Unix environments and shell scripting.
- Familiarity with tools such as JIRA, ServiceNow, Git, and CI/CD pipelines.
- Exposure to application monitoring/logging tools (e.g., Splunk, ELK, Dynatrace).
Other Requirements
- Knowledge of ticketing systems and ITIL practices is an advantage.
