Customer Support Program Manager

5 days ago

Singapore beBeeCustomerSupport Full time $90,000 - $120,000
Job Title:
Technical Program Manager, Customer Support

About the Job:
We're seeking a skilled Technical Program Manager to drive operational excellence and enhance customer support experiences. As a key member of our team, you will collaborate with diverse teams to improve products and services.

Cross-Functional Collaboration:
Work closely with product managers, engineers, and UI/UX teams to deliver new features for user and creator experience. Develop and maintain roadmaps for platform improvements and monitor trends to identify issues and propose solutions.

Program Management:
Manage complex programs driving their successful delivery. Identify service gaps and work with teams to resolve them using a data-driven approach.

Data-Driven Insights:
Monitor trends, gather data, identify issues, and propose solutions to improve support services. Provide thought leadership on improving customer support services and processes ensuring continuous improvement.

Qualifications:
  • BA/BS degree or equivalent.
  • 3+ years of experience in project delivery or technical implementation particularly in areas like customer support or trust and safety.
Skills:
  • Strong organizational and interpersonal skills
  • Ability to lead strategic and complex programs
  • Excellent communication and influencing skills
  • Experience in programming system configuration SQL or data analytics

Why Work With Us:
  • Mission-Driven: We aim to inspire creativity and bring joy with a focus on inclusivity and diversity.
  • Growth Opportunities: We foster an 'Always Day 1' mindset encouraging innovation and growth.
  • Wellness Support: We're committed to employee well-being offering comprehensive physical and mental health support.

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