Sales and Service Director

5 days ago

Singapore AUREUS (THOMSON PLAZA) PTE. LTD. Full time

A challenging opportunity has arisen for a Sales and Service Director at AUREUS (THOMSON PLAZA) PTE. LTD.

About Us

Aureus Academy is Singapore's leading music school, with over 18,000 students enrolled in our institution. We specialize in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Job Summary

We are seeking a highly skilled and experienced Sales and Service Director to join our team. The successful candidate will be responsible for driving sales growth, enhancing customer experience, and promoting a positive work environment aligned with company values.

Key Responsibilities:
  • Sales Growth: Achieve assigned monthly lead generation, sales/enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth.
  • Customer Experience: Regularly evaluate the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
  • Workplace Culture: Promote a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
  • Customer Relationship Management: Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
Requirements:
  • Minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
  • Available to work on both weekends, with two weekdays off days.
  • Strategic mindset and ability to think critically in various sales situations.
  • Strong verbal and written communication skills essential for effective collaboration and leadership.
  • Goal-driven individual with the ability to focus and prioritise tasks that drive the growth of the centre.
  • Strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.
What We Offer:
  • Estimated Salary: SGD $4,500 - $6,000 per month.
  • Medical and Insurance Coverage.
  • Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves.
  • In-House Learning, Development, and Training provided.
  • Professional Career Development Opportunities.
  • Complimentary Music Lessons.
  • Vibrant and Supportive Company Culture.
  • Work Equipment including IT Devices provided.

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