Technical Key Account Manager

1 month ago


Singapur, Singapore CEVA Logistics Full time
About the Role

We are seeking a highly skilled Technical Key Account Manager to join our team at CEVA Logistics, specializing in the luxury fashion sector. Reporting to the Head of Vertical ASPAC for Luxury Fashion, this role will play a crucial part in managing accounts and running analyses for reporting purposes.

Key Responsibilities:

  • Account Management:
    • Monitor daily transactional activities and proactively work with various entities to ensure that our service meets customers' expectations
    • Rectify service, communication, coordination and operational lapses and account management related subjects
    • Identify, articulate and propose service improvements
    • Work with entities for focus and alignment of efforts & deliverables to support and strengthen objectives for the accounts
    • Identify and report on new opportunities for business growth and likewise business threats
  • Reporting:
    • Collate, update & maintain Account Dashboard for review / reporting
    • Prepare monthly / quarterly business reports and participate in the meetings
    • Review and communicate on customer KPIs and expectations
  • SOPs, Implementation & Account Initiatives:
    • Work with entities to articulate and deploy account initiatives & SOP
    • Deploy account objectives & best practices across ASPAC

Requirements:

  • Minimum 5 years working experience with a freight forwarder in an Operations / Customer Service role or as a Logistics Lead in a Consignor / Consignee organization
  • Operational experience / knowledge in air freight, sea freight, customs brokerage & supply chain
  • Attained at least tertiary education
  • Excellent communicator
  • Experience managing projects

Desirable:

  • Account Management experience and/or experience in fashion industry would be an advantage
  • Team-player
  • Working knowledge of Tableau/ dashboarding tools will be a plus
  • Detail oriented
  • Goal oriented, motivated self-starter with excellent organization skills and ability to multi-task


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