Ecommerce Operations Specialist

3 days ago

Singapore beBeeOperations Full time $3,500 - $5,500
Ecommerce Operations Specialist Job Description

We are seeking a detail-oriented Ecommerce Operations Specialist to join our team. The successful candidate will be responsible for ensuring seamless order processing, timely shipping, and accurate inventory management.

Key Responsibilities:
  • Manage daily ecommerce order processing and coordinate with logistics partners to ensure timely shipping.
  • Create and issue shipping labels, providing accurate instructions to 3PL partners.
  • Track and update shipment statuses, proactively resolving delays or discrepancies.
  • Respond to order-related customer inquiries across online sales channels.
  • Verify shipping invoices for accuracy, ensuring proper descriptions, charges, and delivery details.
  • Reconcile monthly ecommerce sales records to ensure all transactions and fees are accurately captured.
  • Monitor and track inventory levels, analyzing SKU-level sales trends to support replenishment planning.
  • Maintain an accurate daily log of inventory movements, counts and adjustments.
  • Assist with sales tax filings and ensure timely, accurate submissions.
  • Investigate and file billing or return-related disputes with platforms and partners.
Requirements:
  • Diploma with at least 2 years of work experience.
  • Strong proficiency in Google Sheets and Microsoft Excel.
  • A highly meticulous working style with an eye for detail and the ability to quickly notice discrepancies.
  • The self-initiative to do the necessary without being prompted by others.
  • A dynamic work ethic and the ability to multi-task in a fast-paced environment.
  • Basic bookkeeping and arithmetic abilities.
  • Fluency in Mandarin to communicate with colleagues and partners based in China.

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