Senior IT Service Delivery Manager
1 week ago
At ST Engineering, we are seeking a seasoned Senior IT Service Delivery Manager to join our team in Jurong East.
About the RoleWe are looking for an experienced professional to lead our IT service delivery operations and ensure seamless execution of services. As a key member of our team, you will be responsible for managing service performance, engaging customers and vendors, and communicating effectively with both internal stakeholders and external partners.
The ideal candidate should have at least 8 years of experience in IT managed services, with a proven track record of leading teams and directing operations in complex environments. ITIL Practitioner or Foundation certification is highly preferred.
Key Responsibilities- Manage service performance and ensure that service levels are achieved
- Engage customers and vendors to ensure smooth delivery of services
- Communicate effectively on technical and business issues to both internal team members and customers
- Provide timely responses and updates to customers as required
- Oversee and control the efficiency of systems operations
- Plan and execute operations and new projects
- Lead and mentor a team of engineers in the operations and support of system infrastructure
- At least 8 years of IT managed services experience, with 5 years of people management experience
- Experience in large-scale IT/managed services enterprise environments, preferably in government sectors
- ITIL Practitioner or Foundation certification
- Proficient in at least two technical competencies (system OS, database, storage systems, cyber security, virtualisation, data centre operations, software distribution, PKI, network)
- Strong people management, profit and loss management, presentation and communication skills
As a Senior IT Service Delivery Manager at ST Engineering, you can expect a competitive salary of SGD 120,000 per annum, based on your experience and qualifications. Our comprehensive benefits package includes medical insurance, flexible working hours, and opportunities for career growth and development.
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