Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Trakomatic PTE. LTD.
Job DescriptionIn this role, you will be responsible for providing exceptional technical support to our customers, both remotely and on-site.
You will work closely with our product team's software developers to resolve complex technical issues and provide excellent customer service.
Your key responsibilities will include:
- On-site deployment and debugging of our application
- Delivering top-notch service and support to our customers
- Working with customers to gather information and resolve their inquiries, concerns, and requests
- Determining the issue by evaluating and analyzing symptoms
- Diagnosing and resolving technical hardware and software issues
- Staying current with system information, changes, and updates
- Logging and keeping records of customer queries
To succeed in this role, you will need:
- Experience with on-site deployment, debugging, and customer support
- A minimum Diploma in Engineering or Information Technology
- Excellent communication skills in English - spoken and written
- Strong teamwork and Agile task management skills
- Technical expertise in network setup and debugging, Windows command line, IIS, automated logging, usage report generation, and bug reporting
- SQl skills are a bonus
We offer a competitive salary of SGD 45,000 - SGD 60,000 per annum, depending on experience.
We also offer a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.
If you are a motivated and talented individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.
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