
Central Area Patient Liaison Officer
1 week ago
We are seeking a highly skilled and experienced Patient Liaison Officer to join our team in the Central Area. As a key member of our healthcare team, you will play a vital role in ensuring seamless communication and coordination between patients, doctors, and internal stakeholders.
- Key Responsibilities:
- Update patient information accurately and timely.
- Maintain proper documentation and filing of documents and data according to hospital policies.
- Support private patients and external/internal stakeholders with their enquiries.
- Coordinate appointments that meet clinical and operational guidelines.
- Arrange admissions and serve as the point of contact for patients, doctors, and internal stakeholders.
- Core Competencies:
- Practice active listening and probing skills to understand patients'/NOKs' requests and identify their needs.
- Communicate effectively with patients/NOKs, addressing their queries and requests.
- Support initiatives to provide exceptional service to patients and NOKs.
- Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary.
Requirements:
- Min Diploma in any discipline.
- Rotational 24/7 on-call duties.
- 3-4 years working experience in healthcare or service-related industries, especially frontline/customer-facing roles.
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