Hotel Porterage Supervisor

4 days ago


Singapore RAFFLES Full time

At Raffles Hotel Singapore, we are seeking a highly skilled and experienced Hotel Porterage Supervisor to join our team. This role is responsible for overseeing the smooth operation of all porterage tasks, ensuring exceptional guest experiences, and contributing to the creation of memorable moments for residents.

Key Responsibilities:
  • Manage and supervise personnel handling baggage, welcoming guests, promoting inter-hotel sales, and providing directions to hotel surrounding areas.
  • Ensure the efficient running of hotel entrance and driveway operations, adhering to Raffles Hotel Singapore's code of ethics.
  • Collaborate with the Doorman and Reception teams during resident arrivals and departures, supporting activities such as drop-off and pick-up of valet-parked vehicles.
Requirements:
  • Minimum 2 years of relevant experience in the hotel industry, with a strong background in customer service and staff management.
  • Possess excellent interpersonal skills, ability to train and motivate individuals, and maintain a cohesive team.
  • Demonstrate attention to detail, professionalism, and a high level of adaptability in a dynamic environment.
  • Show enthusiasm for delivering exceptional service, focusing on security, confidentiality, and embracing change effectively.
Benefits:
  • A competitive salary range of SGD $45,000 - SGD $65,000 per annum, commensurate with experience.
  • A 5-day workweek, duty meals provided, colleagues' discount and preferential room rates at worldwide Accor Hotels, and comprehensive insurance coverage.
  • Opportunities for local and overseas career development, growth, and holistic learning and development opportunities.


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