Business Solutions Intern

1 week ago

Singapore beBeeSupport Full time $4,000 - $5,000
Job Description

FUJIFILM Business Innovation is a leading provider of document and digital solutions. We offer a comprehensive suite of services including multifunction printers, IT and cloud solutions, document workflow management, and business process outsourcing.

Roles & Responsibilities

The Role will provide hands-on exposure to business process support and technology-driven projects. This involves supporting service operations and digital transformation initiatives across the region. The key responsibilities include:

• MPS & Other Service Administration and Support:

  • Account Setup request, Scope change request and Termination Request validation.
  • Order tracking and escalation for missing order(s).

• Service Delivery Support:

  • Meter validation - end of month meter validation and Manual Meter Read (MMR) report generation for Opco to collect manual meter for Printer(s) which are not communicating.
  • Manual meter import and billing meter creation in incident management system for non-communicating and non-networked devices.
  • Report generation/management - billing meter report, service reports, report subscription and schedule setup.

• Service Launch and Release Management Support:

  • Participate on UAT (User Acceptance Test) and/or system test for the supported service offering.
  • Analyze & summarize test results and upload relevant test files to the project repository.
  • Develop user instruction and/or user guides.
  • Participate on monthly and bi-yearly technology release management activities.

• DX Project Deployment

  • Participate & assist in DX project to build solution using Microsoft Power Platforms as per business requirement to resolve business or operational gaps.

• E-Learning Course development

  • Develop e-learning material for Opco and MSB (Shared Service Center) to educate users on tools, processes, and support structure for the service launch in the region.

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