Desktop Support Specialist

2 weeks ago


Singapore Pinpoint Asia Full time

We are seeking a highly skilled Desktop Support Specialist to join our team at Pinpoint Asia.

Job Description

In this role, you will be responsible for providing support for day-to-day service delivery, escalation, problem-solving, and implementation tasks. This includes proactive systems monitoring, problem identification, analysis, and resolution.

You will also be supporting multiple technologies associated with the desktop infrastructure, including Windows 10, build, deployment, and support activities. Additionally, you will be able to communicate effectively at all levels and develop and encourage effective communications processes across Technology.

The successful candidate will take part in multiple projects and programmes of system change, and associated maintenance and support duties. Furthermore, you will ensure documentation, policies, and procedures are maintained and adhered to.

Requirements
  • Minimum of 5 years of relevant IT systems experience.
  • Operational experience in systems management.
  • Detailed knowledge of Windows 10 O/S, performance monitoring, troubleshooting, and debugging.
  • Deployment of task sequence builds /packages using MECM.
  • End-user device builds on tablets, laptops, and smartphones, drivers, and firmware deployment.
Bonus Requirements
  • VPN and sync technologies.
  • Mobile management technology such as Intune and phone synchronisation technologies.
  • Release processes and cycles including UAT, deployment rings and configuration targeting.


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