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Desktop Support Specialist

2 weeks ago

Singapore YUE HWA CHINESE PRODUCTS PTE LTD Full time

**Yue Hwa Chinese Products is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for a motivated and enthusiastic Junior Desktop Support professional to join our team.**

**As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include**:

- **Providing desktop support for end users utilizing Microsoft software.**:

- **Conducting preliminary troubleshooting of infrastructure issues such as Wi-Fi, network, printer, and server problems.**:

- **Deploying images for desktops and point of sales systems.**:

- **Assisting with software installations, updates, and patches.**:

- **Managing user accounts and permissions.**:

- **Providing support for mobile devices and remote access solutions.**:

- **Assisting with hardware setup & maintenance, including desktops, laptops & peripherals.**:

- **Ensuring data backup and recovery processes are followed.**

**Key Responsibilities**:

- **Respond to and resolve technical issues reported by end users.**:

- **Assist with the setup, configuration, and maintenance of desktop systems.**:

- **Troubleshoot & resolve connectivity issues related to Wi-Fi and network.**:

- **Provide support for printer and server-related problems.**:

- **Deploy & manage desktop images for new and existing systems.**:

- **Document & track issues using our ticketing system.**:

- **Collaborate with other IT team members to ensure seamless support.**:

- **Understand & troubleshoot basic networking protocols such as TCP/IP, DHCP, and DNS.**:

- **Assist in maintaining network security and performance.**:

- **Manage user accounts, permissions, and access rights.**:

- **Provide support for mobile devices, including smartphones and tablets.**:

- **Assist with remote access solutions and VPN configurations.**:

- **Set up & maintain hardware, including desktops, laptops, monitors & other peripherals.**:

- **Ensure data backup and recovery processes are in place and followed.**:

- **Provide training and support to end users on IT-related topics.**

**Qualifications**:

- **Basic understanding of Microsoft software and operating systems.**:

- **Familiarity with troubleshooting network, Wi-Fi, printer, and server issues.**:

- **Basic knowledge of networking protocols including TCP/IP, DHCP, and DNS.**:

- **Experience with deploying desktop images is a plus.**:

- **Strong problem-solving skills and attention to detail.**:

- **Excellent communication and interpersonal skills.**:

- **Ability to work independently and as part of a team.**:

- **A degree in IT or a related field is preferred but not required.**

**What We Offer**:

- **Competitive salary and benefits package.**:

- **Opportunities for professional growth and development.**:

- **A supportive and collaborative work environment.**:

- **The chance to work with cutting-edge technology.